Refund and Return Policy

Last updated: [Date]

At Gluvex, your satisfaction matters to us. If something isn't right with your order, we're here to help. Please review our policy below.

1. Return Eligibility

You may request a return within [X] days of receiving your order, provided that:

  • The product is unused, unopened, and in its original packaging
  • You have proof of purchase (order confirmation or receipt)
  • The product is not a final sale or clearance item (if applicable)

Due to the personal-care nature of our Glow Boost Formula, we can only accept returns on unopened and unused products, for hygiene and safety reasons.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within [X] days of delivery at [support email] with:

  • Your order number
  • Photos of the damaged/incorrect item and packaging

We'll arrange a replacement or full refund at no additional cost to you once your claim is reviewed and approved.

3. How to Start a Return

To initiate a return, please:

  1. Email us at [support email] with your order number and reason for return
  2. Our team will confirm your eligibility and provide return instructions
  3. Ship the item back to the address provided (return shipping costs may apply unless the item was damaged/incorrect or the return is due to our error)

Please do not send items back without first contacting us, as unauthorized returns may not be accepted.

4. Refunds

Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within [X–X] business days
  • Please note that your bank or credit card provider may take additional time to reflect the refund

5. Non-Refundable Items

The following are not eligible for return or refund:

  • Opened or used products (unless damaged/defective)
  • Gift cards
  • Sale or clearance items (if applicable)
  • Products purchased from an unauthorized third-party retailer

6. Exchanges

We currently [do / do not] offer direct exchanges. If you'd like a different product, please initiate a return for a refund and place a new order for the item you'd prefer.

7. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

  1. Check your bank account again
  2. Contact your credit card company, as it may take some time before the refund is officially posted
  3. Contact your bank, as there is often processing time before a refund is posted
  4. If you've done all of this and still have not received your refund, please contact us at [support email]

8. Shipping Costs

Original shipping charges are non-refundable, except in cases where the return is due to our error (damaged, defective, or incorrect item). Return shipping costs are the responsibility of the customer unless otherwise stated.

9. Contact Us

If you have any questions about our Refund and Return Policy, please reach out to us at:

Email: [support email] Address: [business address]